We aim to deliver CRM strategy and solutions that tightly align with clients’ business strategies and goals.

Those customer solutions help generate the greatest returns from all customer interactions, and allow clients to maximize existing and future CRM investments by extending CRM strategy from customer facing operations throughout the enterprise. We aim to increase our clients knowledge of their customers and help them plan profit-driving marketing and sales activities around that knowledge.

Our CRM implementation experience includes packaged solutions like Siebel and Oracle CRM. Some of the areas of strategy and solutions are

• Enterprise CRM Consulting, which forms the core of all project implementations.
• Implementation of the CRM software as both, integrated unit and modular units.
• Extending CRM systems over web for remote connectivity and management.
• Upgrade and Migration of the existing CRM systems.
• Application Support for existing projects.

Analytics
Zven adopts models and methods to analyse and solve complex business problems. Leveraging industry experience and business issues, Zven follows a unique methodology in understanding the business needs. We make use of variety of techniques that determine the appropriate analytical method to generate insight from data.

Zven leverages its rich experience in data migration/integration and analytics to achieve 360° view of the client's customers. This provides a view of the customers from a demographic, geographic, behavioural and in many cases, attitudinal viewpoint. We assist with the integration of models and analytics back into the client's core systems that facilitates speed-to-market and ongoing advanced analytics.

Business Intelligence
Zven help clients to design and develop a robust understanding of operations, customers and competitors. Our clients can leverage this insight to guide both strategic and day-to-day execution. We take exhaustive and detailed level approach to understand customers and customer data to design and develop BI solutions that align sales and marketing activities with organizational activities. With current assessment of existing analytic, we implement the required strategy and technology to attain beneficial results. From delivery perspective, we provide services in:

• Data gathering & normalization
• Data Analysis
• Data Modelling
• Data Integration