MS Practice > Call Centre Integration
Connected CTI
CTI integration solutions for Microsoft Dynamics CRM provide pre-packaged, server-based integration that delivers real-time connectivity for contact center solutions. Businesses can more efficiently manage customer interactions and deliver superior levels of customer service.
As a Microsoft Partner, Zven Tech has been working with Microsoft CRM since its inception. CRM solution offers a contact center framework that delivers interaction controls and contact center functionality built collectively into the user's CRM console.
As a Microsoft Partner, Zven Tech has been working with Microsoft CRM since its inception. CRM solution offers a contact center framework that delivers interaction controls and contact center functionality built collectively into the user's CRM console.
Screen Population
Screen populations based on multiple unique attributes including phone numbers, customer ID's and display useful information such as caller's name on the agent's screen and reduce call handling time.
Multi-Channel Integration
Provides integration capabilities with multiple back end systems to extract data and present information to the Call Center Agents
Agent Interaction
Agents can place, receive, and transfer customer interactions with real-time access to Microsoft CRM customer data. Enhanced call routing techniques using business rules and customer data residing in Microsoft Dynamics CRM to ensure that the customer reaches the right agent at the right time.
Multi-Channel Functionality
Through CTI integration contact centers enables multi-channel functionality in Microsoft Dynamics CRM including softphone controls, caller identification, and screen pop-ups.
Disconnected CRM
CRM is a comprehensive solution that provides seamless customer service functionality for contact centers that delivers an integrated cross-channel experience transforming into efficient issue resolution centers. It empowers your organization with information to support long-term customer satisfaction and loyalty by providing fast access to service requests, call and history, interactions, knowledge base articles, e-mail and complete data at your fingertips which helps in quickly resolution of issues.
eLite helps in delivering a better experience to customers and it's available both on-premise and in the cloud. We take complete process ownership – from infrastructure and applications to professional services and consulting – with clear service-level agreements and business outcomes.
eLite is differentiated by unique capabilities such as:
eLite helps in delivering a better experience to customers and it's available both on-premise and in the cloud. We take complete process ownership – from infrastructure and applications to professional services and consulting – with clear service-level agreements and business outcomes.
eLite is differentiated by unique capabilities such as:
Grievance Management
Grievance management tracks all customer service requests, route and assign cases intelligently to appropriate teams or agent, set priority and respond to cases across a variety of mediums, including e-mail, phone and other mediums easily. Manage Monitor and track performance and case resolution time for faster resolution of customer issues and take corrective actions as required to ensure flawless customer experience.
Knowledge Management
Create knowledge base articles database for frequently asked questions or issues faced by your product users and circulate the same to the employees for better productivity. The powerful search capability helps agents access a unified knowledge base to identify the best solutions.
Integration Capabilities
eLite provides flexibility and an integrated customer service experience across channels including Web, chat, phone, SMS and social media.
Customer Service Analytics
eLite analyzes service history, transaction history and social preferences for providing necessary recommendations for better customer service experience
Alerts and Notifications
Notify your agents when a new task has been assigned, set alerts for reminders on the task assigned to them. Alerts can be sent on a predetermined date and time through e-mail, SMS or browser pop-up. Agents can set reminders for a task. Send notifications to customer on update of the grievance registered
Inbound Services
Implementing MS CRM in a call center scenario and enabling agents to be equipped with all information leads to effective inbound marketing. Role based implementation ensures security
Outbound Marketing
Need a solution for running marketing campaigns for your upcoming product or your hot selling product, MS CRM in a call center is the right choice for you.
Outbound marketing (n) is the traditional form of marketing where a company initiates the conversation and sends its message out to an audience.
Outbound marketing (n) is the traditional form of marketing where a company initiates the conversation and sends its message out to an audience.
MS Practice > ISV Extensions
eLite
eLite CRM-ERP delivers comprehensive solution capabilities required to grow a changing, complex business. eLite takes your business beyond traditional software by streamlining operations across your entire organization and providing you with the real-time visibility that you need to make better and faster decisions.
eLite is a light weight, ready to use ERP product designed specifically for organizations engaged in various activities to enhance upon their business activities. It is majorly industry agnostic platform that is built on Microsoft Dynamics CRM providing easy to use, scalable, secure and flexible system for all types of users. The solution is designed for maximum adoption of the application within the organization. The emphasis is on usability than complexity to which the organizations are wary of, it covers virtually all functional areas of a general industry.
Sales Management
eLite supports your sales staff throughout the sales cycle from first contact creation to final sale, allowing sales teams to effectively analyze, manage and target new as well as existing customers aggressively. Improve sales performance with sales automation tools that help sales professionals retrieve vital information easily.
Procurement and Inventory Management
elite inventory management software offers a complete set of inventory management, manufacturing and purchasing capabilities that helps move inventory to the right place, at the right time, at the right cost.
Gain an in-depth, real-time view into key supplier, inventory and shop floor performance indicators. Self-service capabilities for vendors improve collaboration throughout the supply chain. With eLite, you'll be able to better manage inventory levels and costs—and better meet fulfillment expectations.
Gain an in-depth, real-time view into key supplier, inventory and shop floor performance indicators. Self-service capabilities for vendors improve collaboration throughout the supply chain. With eLite, you'll be able to better manage inventory levels and costs—and better meet fulfillment expectations.
Financial Management
Financial management solution is used by thousands of organizations to manage their accounting needs. eLite financial management seamlessly integrates with sales, inventory to streamline critical business processes, such as quote-to-cash, enabling everyone to work from a single source of finance, sales and customer data.
Financial management module provides the core accounting functions of general ledger, general journal, chart of accounts, bank reconciliation etc. to help organizations address all of their accounting and reporting needs.
Financial management module provides the core accounting functions of general ledger, general journal, chart of accounts, bank reconciliation etc. to help organizations address all of their accounting and reporting needs.
Human Resource Management
Organizations face many challenges in managing their workforce, to stay competitive, there is a strong focus on retaining the best talent and keeping employees motivated. eLite core HRMS builds the foundation and empowers your employees and overall company with complete accessibility, visibility and automation of workplace events.
eLite HRMS streamlines your processes & provides an end-to-end solution that offers employee information system, leaves management, facilities management, reimbursement management, travel management, performance appraisal, resignation, incentive compensation, payroll management, recruitment and selection, training and development are some of the features present in the solution. Self-service portal for convenience of employees for better reporting.
eLite HRMS streamlines your processes & provides an end-to-end solution that offers employee information system, leaves management, facilities management, reimbursement management, travel management, performance appraisal, resignation, incentive compensation, payroll management, recruitment and selection, training and development are some of the features present in the solution. Self-service portal for convenience of employees for better reporting.
Marketing Management
Marketing management module helps in tracking your various marketing strategies effectively. It will help you to plan and make informed decisions at the right time. Take control of your marketing activities by automating and tracking marketing activities really closely.
With the marketing module track and manage right customer at the right time, eliminate paper work, reduce costs and time, improved campaign management, schedule marketing activities and optimally utilize your marketing resources, faster and easier response tracking.
With the marketing module track and manage right customer at the right time, eliminate paper work, reduce costs and time, improved campaign management, schedule marketing activities and optimally utilize your marketing resources, faster and easier response tracking.
Event Management
Event management modernizes the traditional processes associated with event management. With our integrated platform, planners can more efficiently plan activities, find venues, engage attendees, measure the impact of their events, and much more.
Event module delivers the events industry with best-in-class solution that can handle the entire event lifecycle from start to finish. Our event management platform has something to help you at each stage of your event—from finding unique venues, setting up a budget, marketing your events, attendees management, sponsorship management, venue management, event session and team management, activity management are some of the features of event management.
Event module delivers the events industry with best-in-class solution that can handle the entire event lifecycle from start to finish. Our event management platform has something to help you at each stage of your event—from finding unique venues, setting up a budget, marketing your events, attendees management, sponsorship management, venue management, event session and team management, activity management are some of the features of event management.
Asset Management
With asset management, you can manage your assets effectively including asset information system, service history, depreciation calculations and manage check in and check out asset details. For each asset, a complete list of all tickets that were opened on that asset are maintained. You can easily view both active and resolved tickets. This helps you to locate and identify recurring problems related to the asset.
SIS
Student information system is a comprehensive student management ERP suitable for colleges, universities and large education institutions. Maintain database of students, employees or staff at each level. Automate process of compliance to rules and regulations set by the education authorities.
With SIS manage end to end complete student management processes and the common functions of a student record system including:
With SIS manage end to end complete student management processes and the common functions of a student record system including:
• Complete student information system
• Registration management
• Handling inquiries from prospective students
• Managing admissions process
• Automate class & teacher schedules
• Handling records of examinations, assessments, marks, grades and academic progression
• Maintaining records of absences and attendance
• Providing statistical reports
• Maintenance boarding house details or Hostel/Dorm Management
• Human resources services including leaves management,
• Accounting and budgeting services
• Canteen Management
• Transportation Management
• Library Management
• Fees Management
• Inventory and assets maintenance
• Procurement management
• Payroll processing
• Case management
• Self-service portal access to student for easy handling of student communication.
• Registration management
• Handling inquiries from prospective students
• Managing admissions process
• Automate class & teacher schedules
• Handling records of examinations, assessments, marks, grades and academic progression
• Maintaining records of absences and attendance
• Providing statistical reports
• Maintenance boarding house details or Hostel/Dorm Management
• Human resources services including leaves management,
• Accounting and budgeting services
• Canteen Management
• Transportation Management
• Library Management
• Fees Management
• Inventory and assets maintenance
• Procurement management
• Payroll processing
• Case management
• Self-service portal access to student for easy handling of student communication.
EGMS
Every school or an educational institute aims to promote and maintain an open and supportive learning environment within which students can optimize their personal, academic and professional development. The aim of the electronic grievance management system is to set forth processes which enables concerned stakeholders complaints to be addressed as quickly as possible. For faster resolution of complaints an effective grievance management solution plays a vital role.
EGMS is a single repository wherein grievances can be logged and stored, which in turn helps speedy resolution of complaints, timely update and enquiry of the complaint status. Complaints can be registered in person, by telephone, SMS, or in writing etc. Enhance complaint management and conflict resolution efforts at education level with this solution.
EGMS solution provides seamless grievance management system for education sector. It helps in resolving issues by providing fast access to service requests, call and history, interactions, knowledge base articles, e-mail and complete data at your fingertips. Self-service portal for registration of grievances, for status updates and for enquiries.
EGMS is a single repository wherein grievances can be logged and stored, which in turn helps speedy resolution of complaints, timely update and enquiry of the complaint status. Complaints can be registered in person, by telephone, SMS, or in writing etc. Enhance complaint management and conflict resolution efforts at education level with this solution.
EGMS solution provides seamless grievance management system for education sector. It helps in resolving issues by providing fast access to service requests, call and history, interactions, knowledge base articles, e-mail and complete data at your fingertips. Self-service portal for registration of grievances, for status updates and for enquiries.
eMIS
eMIS solution provides an integrated management information system to fulfill the reporting needs of the education sector. Educational institutions requires multiple reports to be generated, with this solution they can generate reports seamlessly with one click and in turn maintain quality and productivity. Errors and wastages are reduced through this scalable reporting solution yielding better monetary benefits.
eMIS is a powerful tool developed for evaluation and helps in decision making to manage an educational institution effectively. This solution seamlessly covers the reporting requirements flawlessly from end to end for smooth running of an organization.
eMIS is a powerful tool developed for evaluation and helps in decision making to manage an educational institution effectively. This solution seamlessly covers the reporting requirements flawlessly from end to end for smooth running of an organization.
MS Practice > Vanilla Implementation
Zven, partnership with Microsoft has been involved in multiple Dynamics CRM Implementations all around the world. This involves the following items
Salesforce Automation
This activity has been carried out for organizations that want to make their salesforce effective and automation by providing them with advanced tools for reporting and managing their leads.
Organizations follow multiple methods for qualifying their sales leads into prospects and then customers. Zven always works with the organizations in helping them chose the right process that gives maximum efficiency to their staff and bring out effective results thereby leading to maximum adoption.
Organizations follow multiple methods for qualifying their sales leads into prospects and then customers. Zven always works with the organizations in helping them chose the right process that gives maximum efficiency to their staff and bring out effective results thereby leading to maximum adoption.
Services Automation
Organizations strive to provide maximum customer satisfaction by extending all possible platforms to their customers to provide effective feedback. Microsoft Dynamics CRM's Service Management is one of the effective tools that organizations deploy for managing various suggestions / feedbacks / complains / queries / grievances of the customers.
Zven has been involved in multiple projects with large clients for setting up their services delivery for effective customer handling. Using workflows of the system; various processes have been implemented with success giving the customer the desired.
Zven has been involved in multiple projects with large clients for setting up their services delivery for effective customer handling. Using workflows of the system; various processes have been implemented with success giving the customer the desired.
Custom Development
Microsoft Dynamics CRM has a dedicated development framework called XRM that is capable of rapid development of transactional applications. Zven has an expertise of developing applications on XRM that can be termed as Complex in Nature.
Upgrade Services
Upgrade Services With release of every major version, it becomes imperative for the clients to upgrade their installation to keep up with the advancements. Zven works with the clients and with the understanding of the technology in deep, always helps the clients to upgrade their services with minimum impact to their business and ensuring continuity to their business in the short run.
MS Practice > Support On Demand
It becomes very easy for a customer to choose when and where they want to utilize their support hours. Paying for the need makes them happy and chooses satisfaction over a dedicated support model where the customer needs to pay irrespective of their need and requirement.
Zven's on Demand Support Packages are exactly what the Doctor ordered in these cases. A customer is given the freedom of choosing between the packages below
Zven's on Demand Support Packages are exactly what the Doctor ordered in these cases. A customer is given the freedom of choosing between the packages below
The host of services that come with each of the package provide a comfort that cannot be compared with any support package especially in the complex technology implementations.
Supported Technologies
Support on Demand is applicable on following Microsoft technologies. The support is provided by a hand picked highly technical and functional team that understands what a customer would need by his/her implementation in the long run
1. Dot Net Based Large Applications [Support for VB6 on specific requests only]
2. Microsoft Sharepoint 2013 Intranet Applications
3. Microsoft Sharepoint 2013 Internet Applications
4. Microsoft Dynamics CRM 4 Implementations
5. Microsoft Dynamics 2011 On Premise Implementations
6. Microsoft Dynamics 2011 Private Cloud Online Implementations
7. Microsoft Dynamics 2013 On Premise Implementations
8. Microsoft Dynamics 2013 Online Implementations
2. Microsoft Sharepoint 2013 Intranet Applications
3. Microsoft Sharepoint 2013 Internet Applications
4. Microsoft Dynamics CRM 4 Implementations
5. Microsoft Dynamics 2011 On Premise Implementations
6. Microsoft Dynamics 2011 Private Cloud Online Implementations
7. Microsoft Dynamics 2013 On Premise Implementations
8. Microsoft Dynamics 2013 Online Implementations
What More?
Call us or write to us to understand more on the packages and how they provide the best return on your investment without investing huge amounts!!